Privacy Policy

SkyCraft Creations — A DKM Digital Ltd Company

Last updated: 21/02/2026

1) Who we are

SkyCraft Creations (“we”, “us”, “our”) is a trading name of DKM Digital Ltd, United Kingdom. This Privacy Policy explains how we collect, use, store, and share personal data when you use our website, place an order, or contact us.

Contact: management@dkdigital.co.uk

2) Data we collect

You provide: name, email, phone, billing/shipping address, order contents, messages, marketing preferences.
Automatically: IP address, device/browser, pages visited, UTM/referrers, and cookie identifiers (see Cookie Policy).
Third parties: payment confirmations, delivery updates, analytics/ads insights (with consent).

3) Lawful bases

Contract: to process orders, take payment, deliver goods, and provide support.
Legal obligation: tax, accounting and compliance.
Legitimate interests: site security, fraud prevention, performance insights, service communications.
Consent: marketing emails/SMS and non‑essential cookies/ads. You can withdraw consent anytime.

4) How we use data

Order fulfilment, support, improvements, personalisation, security/fraud prevention, and (with consent) marketing communications.

5) Sharing data

Payment processors (e.g., Shopify Payments, PayPal)
Couriers/fulfilment partners (e.g., Royal Mail, DPD)
Website host, ecommerce platform, email service, analytics, and consent tools (as processors under contract)
Professional advisers and authorities where required by law

We do not sell personal data.

6) International transfers

Where partners process data outside the UK, we rely on approved safeguards (e.g., UK Addendum to EU Standard Contractual Clauses).

7) Retention

Orders/invoices: 6 years
Accounts/support: active + up to 24 months
Marketing: until you unsubscribe or consent is withdrawn
Cookies/analytics: as stated in the Cookie Policy

8) Your rights

You can request access, rectification, deletion, restriction, portability, and object to processing (including marketing). Withdraw consent at any time. To exercise rights, email {{your-support-email}}. You can also complain to the UK ICO at ico.org.uk.

9) Children’s privacy

Our services are intended for adults. We do not knowingly collect personal data from children.

10) Security

We use appropriate technical and organisational measures such as HTTPS, access controls, and platform updates to protect data.

11) Marketing & communications

Marketing emails/SMS are sent with consent (or soft opt‑in where applicable). Unsubscribe anytime via the link in our emails or by contacting us. Service emails related to orders will still be sent.

12) Cookies

We use cookies and similar technologies to run our site and, with consent, for analytics and advertising. See our Cookie Policy for details and settings.

13) Changes to this policy

We may update this policy. We will post the new version with a revised “Last updated” date and notify you where appropriate.

14) Contact

SkyCraft Creations — A DKM Digital Ltd Company
Email: management@dkmdigital.co.uk